Where by the word “making sure” is used in sub-clause 5.1.1, prime management should assign this endeavor to Other people for completion. The place the text “advertising”, “using”, “participating” or “supporting” show up, these things to do cannot be delegated and should be undertaken by best management on their own. http://iso9001mk47924.theobloggers.com/2361726/getting-my-iso-9001-sop-format-to-work