Start off by thanking The shopper for his or her opinions, then move on to an apology and Whatever you are going to do to generate the experience superior for future time.  ・He reviewed all his notes the night ahead of the big test. : 大事な試験の前夜、彼は全てのノートを復習した。 The client savored your https://www.youtube.com/watch?v=WD90friLfsQ